Thanks for choosing PrimeRangeHood‘s products.
PrimeRangeHood is committed to providing you with high quality shipping services to ensure that your custom range hood arrives safely and on time. We offer a variety of shipping methods and flexible shipping time options to meet your diverse needs.
1.Ordering Processing
We will process your order within one business day after receiving your order.In some cases, such as weekends, holidays or peak seasons, ordering processing may take longer. We apologize for any delays and appreciate your patience at this time. Meanwhile, we will notify you in a timely manner and let you know the estimated processing time.
2.Lead Time for Custom Products
Order processing/production time: 15–35 business days (calculation begins after CAD confirmation).
Estimated shipping time: 25–35 business days.
Total estimated time: 40–70 business days.
3.Our Supply Chain Shipping Process
All our premium range hoods are exquisitely handcrafted in our manufacturing facility with strict quality control throughout production. After the product is completed, we will conduct thorough inspections and send you completed product photos for confirmation.
After your confirmation, orders are either shipped directly or routed through our U.S.-based warehouse to ensure safe and reliable delivery, then delivered to your address with a focus on safety and reliability.
4.Shipping Methods
We offer a variety of shipping methods to meet your needs for speed, cost, safety and convenience:
Truck transportation: For large or heavy items.
Local transport companies: For customized transportation services for remote areas or special needs, we will choose the appropriate local transport company according to your specific situation.
We will choose the most suitable shipping method for you based on the content of your order, the delivery address, and our arrangements with partners.
5.Shipping Costs
Free Shipping within United State: We offer free regular shipping for most orders within the United States (except Hawaii, Oregon, Alaska, Puerto Rico, and remote areas).
Free Duties in United State: We cover customs duties and taxes for orders shipping within the United States.
Urgent Shipping: For orders that require faster delivery, contact us at info@primerangehood.com for a quote as it depends on the products sizes. We will provide the details within one business day based on the product dimensions and shipping address.
Remote Area Shipping: For remote areas such as Hawaii, Oregon, Alaska, and Puerto Rico, we will charge an additional remote area delivery fee. For a quotation, contact us at info@primerangehood.com. The specific fee will be determined by the size of the package and the distance.
International Shipping: We offer international shipping services. International shipping costs and times such as Canada will vary depending on your shipping address. For a quotation, contact us at info@primerangehood.com.
International Shipping Duties & Tax: We cover the duty and tax for the orders within United State. For international shipping, customs duties and taxes are the responsibility of the customer. Please consult our customer service representatives for specific cost and time information at info@primerangehood.com.
6.Order Tracking
Once your order is shipped, you will receive an email with tracking information.
You can use this information to track your order and check its delivery status at any time.
7.Delivery
Your order will be delivered by a trusted shipping company.
For customized products, shipping time may vary depending on product specifications and complexity.
For remote areas, delivery times may be longer.
We will do our best to ensure that your order arrives on time. If you encounter any delivery delays, please contact us immediately.
8.Damaged or Lost Goods
If your order is damaged or lost in transit, please contact us immediately.
We will investigate the matter and resolve it for you as soon as possible.
To protect your rights, we recommend that you carefully inspect the goods for damage after receiving them. If you find any damage, please take photos and notify us immediately.
9.Returns and Exchanges
You can return or exchange goods according to our Return and Exchange Policy.
Please refer to our Return and Exchange Policy for details.
10.Contact Us
If you have any questions about our shipping policy, please feel free to contact us.
We will serve you wholeheartedly.
Email: info@primerangehood.com (We will reply in 24 hours during business day).
Toll-free: (888) 220-6805
Customer Service Hours: Mon-Fri, 9:00 AM-5:00 PM(PT)
